Refund Policy

At Nurwan Collection, we are committed to ensuring your satisfaction with every purchase. Please read our refund policy carefully to understand your rights and responsibilities when seeking a refund.

1. Eligibility for Refund:

We understand that sometimes your purchase may not meet your expectations. To be eligible for a refund, the following conditions must be met:

  • The request for a refund is made within 30 days of receiving the product.
  • The item is in its original packaging, unworn, unwashed, and in the same condition as when it was received.
  • Proof of purchase, such as the order number or receipt, is provided.

2. Non-Refundable Items:

Certain items are not eligible for a refund. These include:

  • Items marked as final sale.
  • Personalized or customized items.
  • Underwear and swimwear for hygiene reasons.
  • Items damaged due to customer negligence.

3. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 30 business days.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

5. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team at [email protected] within 7 days of receiving the product. We will guide you through the return process and arrange for a replacement or refund.

7. Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected].

Thank you for choosing Nurwan Collection. We appreciate your trust in our products, and we are dedicated to ensuring your satisfaction with every purchase.

Elevate. Refund. Experience.

Nurwan Collection – Where Style Meets Assurance.